Refund policy
Last updated: October 11, 2026
No returns or exchanges
Orders cannot be returned or exchanged, whether you ordered from your club's store or on sannicosports.com. Club kit and team orders are ordered and made for your club, and items with a custom name, number, embroidery or initials are printed for you.
We still take items back if they arrive defective, damaged, or different from what you ordered (see below).
How to send an item back
- Email [email protected] with your order number, the items and a photo of the problem.
- We reply with the return address and instructions. Items sent back without contacting us first may not be accepted.
- Pack the items securely and keep your shipping receipt.
We pay the return shipping.
Refunds
Once we receive and check the item, we email you. Approved refunds go back to your original payment method within 15 days. Your bank may take a few more days to show it.
Defective, damaged or wrong items
If something arrives defective, damaged or different from what you ordered, including custom items with a printing error on our side, email us as soon as you notice, with your order number and a photo. We will repair, replace or refund it, and we pay the shipping.
Your legal rights
This policy does not limit your rights under the Quebec Consumer Protection Act or other consumer laws, including the legal warranty that goods are fit for their normal use and last a reasonable time.
Contact
Sannico Sports Inc., 12310 Albert-Hudon, Montréal, Quebec H1G 3K7. Phone: 514-277-5951. Email: [email protected].