Last updated: October 6, 2026

This policy explains what personal information Sannico Sports Inc. ("Sannico", "we", "us") collects when you use sannicosports.com or one of our club stores (for example, yourclub.sannicosports.com), why we collect it, who we share it with, and the choices and rights you have. We follow Quebec's Act respecting the protection of personal information in the private sector and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Person in charge of personal information

The person in charge of the protection of personal information at Sannico can be reached at:

Person in charge of the protection of personal information
Sannico Sports Inc.
12310 Albert-Hudon, Montréal, Quebec H1G 3K7
Email: [email protected] 
Phone: 514-277-5951

Contact this person with any question, request or complaint about your personal information.

2. What we collect

• Contact and order details: your name, email, phone, billing and shipping address, the items you order, and your order history.
• Payment details: handled by our payment providers. We see the payment method type and the last digits of a card, never your full card number.
• Account details: if you create an account, your sign-in email and account settings.
• Club and coach details: for club orders, the club you belong to. For coach accounts, your role with the club and the orders you place for your team.
• Player details for printing: when a parent, player or coach orders personalized kit, the name, number and size to print. For team orders, the player roster the coach sends us. We only use this to make and deliver the order.
• Messages: what you send us by email, phone or the contact form.
• Technical information: your device, browser, pages visited and how you got to our site, collected with cookies and similar technologies. See our Cookie Policy.

3. Why we use it

• To process, make, ship and support your orders, including returns and refunds.
• To run club stores and coach accounts, and to show coaches the orders for their own club.
• To answer your questions and keep you informed about your order.
• To keep the website secure and prevent fraud.
• To understand how the website is used and improve it (only with your consent where consent is required).
• To send news and offers, only if you subscribed. Every email has a link to unsubscribe.
• To meet our legal obligations, for example tax and accounting records.

We do not sell your personal information.

4. Consent

We collect personal information with your consent, or where the law allows us to without it (for example, to complete the order you asked for). You can withdraw your consent at any time by writing to us, subject to legal or contractual limits. If you withdraw consent, we may not be able to provide some services.

5. Children and players under 14

Much of our kit is for youth players. We do not knowingly let children under 14 create an account or give us their personal information directly. Player names and numbers for youth kit are given to us by a parent, guardian or the club's coach, who confirms they are allowed to share them for that order.

6. Who we share it with

We share personal information only as needed for the purposes above:

• Shopify, which runs our online store and checkout. See Shopify's privacy policy.
• Payment providers, to process your payment.
• Shipping carriers, to deliver your order.
• Suppliers and printers who make or personalize your items, including Evangelista Sports, only with what they need for your order.
• Your club: for club orders, the club's coaches and managers with a coach account can see orders placed for their club.
• Authorities, when the law requires it.

These service providers must protect your information and may use it only to provide their service to us.

7. Information outside Quebec

Some of our service providers, including Shopify, store or process information outside Quebec and outside Canada, for example in the United States. Before sharing information outside Quebec, we check that it will be properly protected. Information held in another country may be accessed by that country's authorities under its laws.

8. How long we keep it

We keep personal information only as long as needed for the purposes above, or as long as the law requires (for example, tax records are kept for at least six years). After that, we destroy it or make it anonymous.

9. Security

We use reasonable physical, technical and administrative safeguards to protect personal information, and only staff who need it can see it. If an incident creates a risk of serious harm, we will notify you and the Commission d'accès à l'information du Québec as the law requires.

10. Your rights

You have the right to:

• know what personal information we hold about you and get a copy;
• have it corrected if it is wrong, incomplete or out of date;
• withdraw your consent, or ask us to stop sharing or using it, where the law allows;
• receive information you gave us in a structured, commonly used technology format;
• ask us to stop showing information about you online when its display breaks the law or a court order.

To make a request, write to [email protected] . We may ask you to confirm your identity. We reply within 30 days.

If you are not satisfied with our answer, you can complain to the Commission d'accès à l'information du Québec (www.cai.gouv.qc.ca) or the Office of the Privacy Commissioner of Canada (www.priv.gc.ca).

11. Cookies

We use cookies to run the store (your cart, your club, sign-in and checkout) and, only with your consent, to measure how the site is used. You can choose and change your choice at any time with the "Cookie preferences" link at the bottom of every page. Details are in our Cookie Policy.

12. Changes to this policy

We may update this policy. The date at the top shows the latest version. If we make important changes, we will tell you on the website or by email.

13. Contact

Questions or requests: [email protected], 514-277-5951, or by mail to Sannico Sports Inc., 12310 Albert-Hudon, Montréal, Quebec H1G 3K7.